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FAQs & Policies
Do you have questions? We can help:
Need to reach out to someone directly?
email: shop@greatoutdoorprovision.com
email: shop@greatoutdoorprovision.com
If you are not satisfied with your order you may:
A) return or exchange it via shipping within 45 days of your receipt of merchandise for a refund of the purchase price minus shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. We will provide a return label to you upon request to return, and will adjust the refund amount by subtracting the shipping amount.
B) Return or exchange your purchase with a valid receipt to one of our 9 locations within 90 days of the original transaction date.
Here are the exceptions and clarifications of our return policy:
Please contact us at shop@greatoutdoorprovision.com in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.
*Gift Receipts are valid for exchange only, and cannot be redeemed for cash value. Products must meet the exceptions/clarifications listed above.
Exchanges
Exchanges must be accompanied by receipt and made in physical store. Online purchases can be returned using the above policy. Once returned you can place a new order for the item(s) that you would like in place of the original order.
Quantity Limits
We reserve the right to limit quantities available for purchase and/or reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse. Quantity limits may be applied per order, per person or household, or to orders that use the same credit card, billing and/or shipping address, or share any other account or order attribute. We also reserve the right, at our sole discretion, to prohibit sales to dealers or resellers. “Reselling” refers to purchasing or intending to purchase any product or products from us for the purpose of engaging in a commercial sale of the same with a third party.